Conditions d’utilisation

Terms of Service

Welcome to Miya Mystery Bag Collection.

This website is operated by Miya Mystery Bag Collection. By accessing this website, browsing our products, placing an order, or using any service provided through this website, you agree to be bound by the following Terms of Service.

Please read these terms carefully before placing an order.

1. Use of This Website

By using this website, you confirm that you have reached the legal age required in your country or region to make online purchases and enter into binding transactions, or that you have permission from a parent or legal guardian.

You may not use this website or our products for any unlawful, fraudulent, infringing, or unauthorized purpose.

You may not:

  • Interfere with or disrupt the normal operation of the website

  • Attempt to gain unauthorized access to systems, accounts, or information

  • Use malicious software, viruses, or automated attack tools

  • Copy, scrape, or use website content without authorization

  • Use this website for fraudulent or unlawful activities

If we detect suspicious, fraudulent, or prohibited activity, we reserve the right to suspend or refuse service.

2. About Miya Mystery Bag Collection

Our Mystery Bag Collections are curated based on the customer’s selected:

  • Theme

  • Collection size

  • Color preferences

  • Other optional preferences

Each order may include multiple bags, wallets, makeup bags, scarves, bag charms, decorative chains, and other related accessories.

Unless otherwise stated on the product page, all products are brand new and unused.

3. The Nature of the Mystery Collection

By purchasing a Mystery Bag Collection, you understand and accept that the product includes an element of mystery and variation.

Product photos are intended to represent the:

  • Overall theme

  • Style direction

  • Color mood

  • General styling concept

The exact bags, colors, designs, materials, details, and accessories you receive may differ from those shown in the product images.

As long as the collection reasonably reflects the theme, collection size, and order details selected at checkout, such differences will not be considered an incorrect order or product defect.

Each collection may be different, and this variation is part of the Mystery Bag Collection experience.

4. Color and Preference Selections

If you select a preferred color, we will use it as a styling reference when choosing your main bags.

A color preference does not guarantee:

  • An exact color

  • A specific shade

  • A specific material

  • A specific bag shape

  • A specific design

  • That every item will be in the selected color

To create a more cohesive collection, we may combine complementary, coordinating, or similar colors.

If you select one color to avoid, we will do our best to avoid that color when choosing your main bags.

This avoidance preference applies to main bags only.

Other accessories may still include the color you selected to avoid.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, actual products may vary slightly due to:

  • Screen color differences

  • Photography lighting

  • Product batches

  • Individual curation

  • Availability

  • Design updates

We reserve the right to update product descriptions, images, prices, and availability without prior notice.

6. Product Quantity and Collection Contents

Different Mystery Bag Collection sizes contain different numbers and types of products.

The quantity and contents included in each collection are based on the information displayed on the product page at the time of purchase.

Where a collection is described as “18+ Pieces,” “23+ Pieces,” or similar, this means the customer will receive at least the stated quantity or the product contents described for that collection.

We may make reasonable substitutions to certain accessories when necessary for styling or availability, provided that we do not intentionally reduce the overall quantity or value positioning of the collection.

7. Order Acceptance

Submitting an order does not automatically mean that we have finally accepted the order.

We may cancel, suspend, or refuse an order in circumstances including:

  • Product availability issues

  • Failed payment

  • Payment being declined by a bank or payment provider

  • Obvious pricing or information errors

  • Incomplete or undeliverable shipping addresses

  • Suspected fraud

  • Violation of our website policies

  • Force majeure or other circumstances beyond our reasonable control

If we cancel an order that has already been successfully paid, we will arrange an appropriate refund.

8. Customer Responsibility for Order Information

Customers are responsible for ensuring that all information submitted is accurate and complete, including:

  • Name

  • Shipping address

  • Postal code

  • Phone number

  • Email address

  • Country or region

  • Color and other preferences

If incorrect, incomplete, or outdated information causes:

  • Delivery failure

  • Returned packages

  • Customs issues

  • Delays

  • Additional charges

the customer may be responsible for the resulting costs or consequences.

If you notice an error in your order information, please contact us as soon as possible.

9. Pricing and Payment

All product prices are based on the currency and amount displayed at checkout.

Prices may change at any time.

Orders that have already been paid are generally not eligible for price adjustments or refunds because of later price changes.

Available payment methods are those shown at checkout.

Customers are responsible for ensuring that their chosen payment method is valid, lawful, and properly authorized.

10. Taxes, Duties, and Import Fees

International orders may be subject to:

  • Import taxes

  • Customs duties

  • VAT

  • Customs processing fees

  • Local carrier handling fees

These charges depend on the laws and customs regulations of the destination country or region.

Unless taxes or duties are specifically stated as included at checkout, customers may be responsible for paying charges imposed by local customs authorities or government agencies.

11. Order Processing Time

Each Mystery Bag Collection requires preparation and curation based on the order.

Under normal circumstances, we aim to prepare orders within approximately 3 business days after receiving the order.

Processing times may be longer during:

  • Promotions

  • Holidays

  • High-volume periods

  • Special circumstances

Business days generally exclude weekends and public holidays.

12. Shipping

We offer international shipping to multiple countries and regions.

Once an order has shipped, we will make reasonable efforts to provide:

  • A tracking number

  • A tracking link

Most orders are expected to arrive approximately 7 days after shipment.

However, shipping times are estimates only and are not guaranteed delivery dates.

Actual delivery times may be affected by:

  • Destination

  • Customs inspection

  • Flight schedules

  • Local carriers

  • Weather

  • Holidays

  • Address issues

  • Force majeure events

We therefore cannot guarantee delivery by a specific date.

13. Tracking and Delivery Responsibilities

Customers are responsible for monitoring the tracking status of their orders.

If tracking shows:

  • Incorrect address

  • Failed delivery

  • Package awaiting pickup

  • Customs documentation required

  • Local taxes or duties due

the customer should promptly cooperate with the local carrier or relevant authority.

Additional costs may apply if a package is returned because the customer failed to collect it, provide required customs information, or supplied incorrect delivery information.

14. Returns and Refunds

All returns, refunds, replacements, and after-sales requests are subject to our Return & Refund Policy.

Because Mystery Bag Collections are curated based on the customer’s selected theme and preferences, the following are generally not considered product defects:

  • Disliking a specific style

  • Disliking a particular color

  • Disliking a specific design

  • The collection not matching personal expectations

  • Products differing from the exact items shown in photos

  • Dissatisfaction with the specific contents of a mystery collection

For verified issues such as:

  • Significant damage

  • Clear product defects

  • Missing items

  • Incorrect products

  • Incorrect collection size

we will provide a reasonable solution in accordance with our Return & Refund Policy.

15. Return Authorization

Please do not send products back without contacting us first.

If a return is required, you must contact us and receive return instructions before sending the package.

Unauthorized returns may not be identified, accepted, or refunded.

16. Refund Processing Time

Approved refunds will generally be returned to the customer’s original payment method.

After we process the refund, the bank, credit card provider, or payment platform may require additional time to display the refund.

The final posting time is determined by the relevant financial institution.

17. Promotions, Discounts, and Discount Codes

Discount codes, promotions, and special offers may be subject to conditions including:

  • Expiration dates

  • Minimum purchase amounts

  • Eligible products

  • Usage limits

  • Regional restrictions

  • Restrictions on combining offers

Unless otherwise stated, discount codes cannot be exchanged for cash.

Once a promotion has ended, we are not required to continue honoring expired promotional terms.

18. Intellectual Property

The content of this website, including but not limited to:

  • The Miya name and related brand elements

  • Product images

  • Product descriptions

  • Website design

  • Logos

  • Videos

  • Graphics

  • Collection names

  • Original content

is protected by applicable intellectual property laws.

You may not reproduce, sell, commercially promote, imitate, or otherwise use this content for commercial purposes without prior written authorization.

19. Third-Party Services

This website may use Shopify and other third-party services, including:

  • Payment services

  • Shipment tracking

  • Analytics

  • Email services

  • Social media

  • Third-party applications

These third-party services may have their own terms of service and privacy policies.

We do not fully control the operation, availability, or security of third-party services.

20. External Links

This website may contain links to third-party websites.

These websites are not controlled by us.

Any risks, transactions, or losses arising from the use of third-party websites are subject to the policies of those third parties.

21. Prohibited Conduct

When using this website, you may not:

  • Submit fraudulent orders

  • Use stolen or unauthorized payment methods

  • Make fraudulent chargebacks

  • Attack or interfere with website systems

  • Infringe our intellectual property rights

  • Collect private information belonging to other users

  • Submit unlawful, malicious, or infringing content

  • Use the website in violation of applicable laws

We reserve the right to take reasonable action in response to suspected fraud or abuse.

22. Service Availability

We make reasonable efforts to keep the website operating normally, but we do not guarantee that the website will always be:

  • Uninterrupted

  • Error-free

  • Completely secure

  • Fully available at all times

We may temporarily suspend some or all services due to:

  • System maintenance

  • Software updates

  • Technical failures

  • Third-party service disruptions

  • Force majeure events

23. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect losses resulting from:

  • Third-party carrier delays

  • Customs delays

  • Incorrect customer information

  • Force majeure events

  • Third-party service failures

  • Reasonable color or design variations

  • Dissatisfaction based solely on personal expectations

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited under applicable consumer protection laws.

24. Force Majeure

We are not responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather

  • War

  • Government restrictions

  • Customs policies

  • Strikes

  • Epidemics or pandemics

  • Transportation disruptions

  • Network or system failures

  • Flight cancellations

  • International logistics disruptions

We will make reasonable efforts to manage affected orders where possible.

25. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this website.

By continuing to access or use the website after changes are published, you agree to the updated Terms.

For significant changes, we may provide notice through the website or another reasonable method.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

27. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

  • Other applicable website policies

constitute the complete agreement between you and Miya Mystery Bag Collection regarding use of the website and transactions made through it.

28. Governing Law and Consumer Rights

These Terms will be interpreted in accordance with the laws applicable to the relevant transaction.

If the laws of the customer’s country or region provide mandatory consumer rights that cannot be waived, those rights will continue to apply.

Nothing in these Terms is intended to remove or limit any mandatory consumer rights provided by applicable law.

29. Contact Us

If you have any questions about these Terms of Service, your order, or our website services, please contact:

Miya Mystery Bag Collection

📧 xiyajia@outlook.com

We aim to respond within 48 hours.