Politique de remboursement

Return & Refund Policy

Thank you for shopping with Miya Mystery Bag Collection. 💕

Each collection is individually curated based on the theme, size, and preferences selected at checkout. Because every Mystery Bag Collection is specially prepared for each order, our return and refund policy is designed to cover genuine product or fulfillment issues while preserving the nature of the mystery experience.

By placing an order, you acknowledge and agree to the following terms.

🕓 Return Eligibility

Return requests must be submitted within 7 days of delivery.

Returns are generally accepted only for verified product quality or fulfillment issues.

❌ Non-Returnable Situations

We do not accept returns or refunds for reasons including, but not limited to:

  • Change of mind

  • Personal dislike of the style, color, design, size, or combination received

  • The items not matching personal expectations

  • Specific bags or accessories being different from those shown in product photos

  • Dissatisfaction with the mystery or surprise nature of the collection

  • Failure to provide preferences during checkout

  • Incorrect or unclear preferences provided by the customer

  • Minor variations in color, texture, shape, finish, or appearance

  • Minor scratches, marks, or packaging damage caused during transportation that do not affect normal use

  • An item that has been used, worn, washed, altered, or intentionally damaged

  • Requests submitted more than 7 days after delivery

🎁 About the Mystery Collection

Product photos are intended to represent the overall theme, mood, and styling direction of each collection.

The exact bags, colors, designs, accessories, and combinations you receive may vary.

Receiving items that differ from the product photos is not considered a product defect or incorrect order, provided that the collection reasonably follows the theme and size selected at checkout.

🎨 Color Preferences

If you select a preferred color for your main bags, we will use it as a styling preference, not as a guarantee of an exact shade, material, bag shape, or design.

We may combine complementary or coordinating colors to create a cohesive collection.

If you provide one color to avoid, we will do our best to avoid that color when selecting your main bags only.

Accessories are pre-curated according to the selected theme and may still include that color.

Color preference differences are not considered product defects.

✅ Eligible Return or Refund Cases

A return, replacement, partial refund, or refund may be considered when:

  • An item arrives significantly damaged

  • An item has a clear manufacturing defect

  • Items are missing from the collection

  • The wrong collection size was sent

  • The wrong product was sent

  • The order contains a significant fulfillment error

To qualify, you must contact us within 7 days of delivery and provide:

  • Your order number

  • A clear description of the issue

  • Clear photos and/or video showing the problem

  • Photos of the full collection and packaging when requested

We may request additional information to verify the issue.

💕 How We Resolve Problems

Depending on the nature of the issue, we may offer:

  • Replacement of the affected item

  • Reshipment of missing items

  • Partial refund

  • Full refund

  • Another reasonable solution agreed with the customer

The appropriate solution will depend on the specific circumstances of the order.

📦 Return Process

If we determine that a physical return is required, we will provide the return instructions and designated return address.

Please do not return any item without contacting us first.

Unauthorized returns may not be accepted or refunded.

Unless otherwise required by applicable law or agreed by us due to a verified product issue, return shipping costs are the responsibility of the customer.

Returned products must be:

  • Unused

  • Unworn

  • Unaltered

  • Complete

  • Returned with all included items and original packaging

💸 Refunds

Once an approved return is received and inspected, we will notify you of the result.

If approved, the refund will be issued to your original payment method, normally within 7 business days.

Your bank or payment provider may require additional time to process and display the refund.

Returned items that are used, incomplete, intentionally damaged, or otherwise fail to meet the approved return conditions may not qualify for a refund.

📩 Contact Us

For any return, refund, damage, or missing-item request, please contact:

xiyajia@outlook.com

Please include your order number, a detailed description of the issue, and clear supporting photos or videos.

We aim to respond within 48 hours.

⚠️ Important Notice

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.

Miya Mystery Bag Collection reserves the right to review each request individually and reject claims that do not meet the conditions stated above.