Versand

Shipping Policy

Thank you for shopping with Miya Mystery Bag Collection. 💕

We offer international shipping to multiple countries and regions. This policy explains our order processing, shipping, tracking, customs, and delivery procedures.

📦 Order Processing Time

Each Miya Mystery Bag Collection is prepared based on your selected:

  • Theme

  • Collection size

  • Color preferences

  • Other optional preferences

Under normal circumstances, we aim to prepare and ship orders within approximately 3 business days after receiving your order.

Processing times may be longer during:

  • Holidays

  • Major promotions

  • High-volume periods

  • Special customization requests

  • Logistics or supply chain disruptions

Business days generally exclude weekends and public holidays.

🌎 Worldwide Shipping

We ship to many countries and regions worldwide.

Actual shipping availability depends on the destination options shown at Shopify checkout.

If we are temporarily unable to ship to your address, we will contact you using the email address provided with your order.

✈️ Estimated Delivery Time

After shipment, most orders are expected to arrive in approximately 7 days.

Please note that this is an estimated transit time and is not a guaranteed delivery date.

Actual delivery times may vary depending on:

  • Destination country or region

  • Customs inspections

  • Flight schedules

  • Local carriers

  • Weather

  • Holidays

  • Remote area delivery

  • Address issues

  • Force majeure events

Some international orders may require additional time.

🔎 Order Tracking

Once your order has shipped, we will send you:

  • A tracking number

  • A tracking link

to the email address used when placing the order.

Tracking updates may occasionally be delayed while international packages are transferred between carriers or countries. This is normal in some cases.

📧 Please Check Your Contact Information

Please make sure the following information is correct when placing your order:

  • Email address

  • Phone number

  • Shipping address

  • Postal code

This information may be used for:

  • Shipping notifications

  • Delivery contact

  • Customs clearance

  • Resolving delivery issues

🏠 Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

  • Full name

  • House or building number

  • Apartment or unit number

  • Street

  • City

  • State / Province

  • Postal code

  • Country

  • Phone number

If incorrect, incomplete, or outdated information causes:

  • Delivery failure

  • Returned packages

  • Lost packages

  • Re-delivery

  • Additional charges

the customer may be responsible for the related costs.

✏️ Address Changes

If you notice an error in your shipping address, please contact us as soon as possible:

xiyajia@outlook.com

If your order has not yet shipped, we will do our best to help update the address.

Once the package has been handed over to the carrier, we cannot guarantee that the shipping address can still be changed.

🚚 Failed Delivery Attempts

If tracking shows:

  • Delivery Attempted

  • Delivery Failed

  • Awaiting Pickup

  • Address Issue

  • Recipient Unavailable

please contact the local carrier as soon as possible and follow their instructions for re-delivery or pickup.

Some packages may only be held at a local facility for a limited period.

If a package is returned because it was not collected in time, additional shipping fees may apply for re-delivery.

📍 Pickup Orders

In some countries or regions, local carriers may deliver packages to:

  • Post offices

  • Pickup points

  • Parcel shops

  • Collection points

If tracking shows that your package is waiting for pickup, please collect it within the timeframe required by the local carrier.

Packages returned because they were not collected on time are not considered lost in transit.

🛃 Customs & Clearance

International orders may be inspected by customs authorities in the destination country or region.

Local customs or carriers may ask the recipient to provide:

  • Identification

  • Tax number

  • Phone number

  • Import information

  • Other customs documents

Customers are responsible for cooperating with local customs and carriers when required.

We cannot guarantee responsibility for delays or returns caused by failure to provide requested customs information.

💰 Duties, Taxes & Import Fees

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Customs processing fees

  • Local carrier handling fees

Unless these charges are specifically stated as included at checkout, they are generally the responsibility of the recipient.

Customs and tax rules vary by country and region, so we cannot guarantee the exact amount in advance.

📦 Minor Packaging Damage During Transit

During international shipping, outer packaging may experience:

  • Minor dents

  • Scratches

  • Bending

  • Light box damage

If the products inside remain undamaged and fully usable, minor packaging damage is generally not considered a product quality issue.

If the product itself arrives significantly damaged, please contact us promptly.

⚠️ Damaged, Missing, or Incorrect Items

If your order arrives with:

  • Significant product damage

  • Missing items

  • Incorrect products

  • Incorrect collection size

please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A clear description of the issue

  • Clear photos and/or videos

  • Photos of the full package and contents if requested

We will review the issue in accordance with our Return & Refund Policy.

📭 Tracking Has Not Updated

International tracking may occasionally pause for several days during:

  • Air transit

  • Customs processing

  • International transfer

  • Handover to local carriers

A temporary lack of tracking updates does not necessarily mean the package is lost.

If tracking has not changed for an unusually long period, please contact us and we will assist with the inquiry.

📦 Marked Delivered but Not Received

If tracking shows Delivered but you cannot find your package, please first:

  1. Check your front door, mailbox, reception area, or safe delivery location

  2. Ask family members, neighbors, or building management

  3. Contact the local carrier to confirm the delivery location

If you still cannot locate the package, please contact us with your order number and we will assist with further investigation.

🔁 Returned Packages

Packages may be returned for reasons including:

  • Incorrect or incomplete address

  • Repeated failed delivery attempts

  • Failure to collect the package

  • Refused delivery

  • Incomplete customs clearance

  • Unable to contact the recipient

If your package is returned, please contact us.

Depending on the circumstances, we may offer re-shipment, a refund, or another reasonable solution.

Additional shipping charges may apply for re-shipment.

🌦️ Shipping Delays Beyond Our Control

Shipping may be delayed by circumstances including:

  • Extreme weather

  • Natural disasters

  • Flight cancellations

  • Customs inspections

  • Strikes

  • Holidays

  • War or regional conflict

  • Government restrictions

  • International transportation disruptions

  • Local carrier operational issues

For delays outside our reasonable control, we cannot guarantee a specific delivery date, but we will make reasonable efforts to assist with tracking and resolution.

📩 Contact Us

If you have any questions about shipping, tracking, or delivery, please contact:

Miya Mystery Bag Collection

📧 xiyajia@outlook.com

When contacting us, please include where possible:

  • Order number

  • Recipient name

  • Tracking number

  • Description of the issue

We aim to respond within 48 hours.